Our products are oriented for resellers, distributors, system integrators, mass electronics manufacturers. We do not sell direct to single unit users. Minimum order quantities are 10 units and greater on any product line. For single unit orders please see find your local dealer by clicking here (go to dealers ling page)

If you receive your GPS equipment and decide within 20 days of receipt that you do not wish to keep it, we will accept returns for credit or exchange for any item (except software-see below) returned in as-new condition, if you have contacted us within the 20 days for a return authorization(see below).  A restocking fee will be applied in some instances (see below). The refund will not include any shipping charges - you are responsible for return shipping charges (in both directions and including any applicable brokerage charges. Please send the item back using Fedex or similar courier service.   

Any non-defective software that has been opened is not returnable under any circumstances.  If you open software, you are agreeing to the license agreement established by the software publisher.  Be sure to read and agree to the license before using the software.

RETURNS

Inspect your order when you receive it. If you find that your product has an operating problem or is defective, we will exchange that equipment for a new item within 15 days of your receipt. Defective software products may be exchanged for the same title. Please email us or speak with your Account Representative for a "Return Number".  If you have equipment problems after 15 days, please contact the manufacturer directly for warranty repair.

Please call us for a "Return Number Authorization". Return requests for items that are not defective, or are done after 30 days from receipt, or without a return authorization, will be charged a $40 restocking fee. The RA number must appear clearly on the shipping box, or shipping label of the return shipment, and on a copy of your Invoice enclosed with the return.  Please do not use the product box itself as your shipping package. Once we receive your return, we will issue a refund by mail or original credit card. 

For your Return Authorization Number, email support@bulkgps.com
As-new condition means that all data must be purged and the product must be returned with the original packaging accessories.  Items that are damaged, or are not in as-new condition will be charged a $40 restocking fee. All packaging, manuals and original accessories must not be marked or damaged in any way. We reserve the right to refuse a return on any product that does not meet these requirements.

If you are inquiring regarding an order you placed, for a faster response please indicate in your email the item you ordered and the date you ordered it. It is important that you provide us with your phone number at the time of purchase so that we can provide this to the courier in case they have trouble delivering items.
Delays however uncommon, can be due to manufacturing back orders, difficulty in security and or address verification, pay by check or e-check processing, high shipping volumes due to holidays, storm activity, custom's delays on international orders, etc.

If you were quoted a shipping time keep in mind it is an average or approximate shipping time. We cannot absolutely guarantee shipping times.

Note that customers are responsible for any brokerage charges couriers may apply for items crossing international borders.

Note that our Canadian warehouse only stocks our most popular items and so other items may ship from our based facilities.

CANCELLATIONS

Orders must be cancelled via email. Cancellations will not be accepted by phone. Your order may be cancelled at any time with the exception of the Following. Once your order has shipped it is not able to be cancelled, its already on its way to you... so enjoy it!

Refused shipments will be subject to 20% restocking fee and applicable freight & brokerage charges in both directions.

If you have submited an order in error online - please email us so that it can be corrected before it ships! If your not sure about what is the correct item please call or email us before you submit your order!

See what's available at the our online catalogue www.bulkgps.com